NB: Email program has to be closed.
1) Click on Start/Find/Files or Folders
2) Ensure you have c:\ selected in 'Look in'
3) Type in outbox.idx and click 'find now'
4) Ensure you can see the correct file by checking in 'in folder' so you can see if it's an outlook express or internet mail file etc
5) Right click on the file and select delete.
6) Change the search to look for outbox.mbx and click 'find now'
7) Repeat steps 4 and 5
8) Restart the PC
The same procedure applies to inbox.mbx and inbox.idx
See also Microsoft Support Article Q221486
|